Avaya - Avaya Support Advantage Preferred Support
Technical support - for Avaya Equinox Management (v. R9) - 1 node - annual fee - remote diagnosis - 3 years - 24x7
Avaya
337293
N/A
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New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Avaya Support Advantage Preferred Support - technical support - for Avaya Equinox Management - 3 years |
| Service & Support | Technical support |
| Service Included | Remote diagnosis |
| Full Contract Period | 3 years |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Avaya Equinox Management |
| Version | R9 |
| License Qty | 1 node |
| Licensing Details | Annual fee |
| General | |
| Type | Technical support |
| Service Included | Remote diagnosis |
| Full Contract Period | 3 years |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Avaya Equinox Management |
| Installation Type | Locally installed |
| Version | R9 |
| License Qty | 1 node |
| Licensing Details | Annual fee |
| Details | |
| Service & Support | Remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Remote monitoring - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - outage ¦ Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severe business impact ¦ Phone consulting - 3 years - response time: next business day - availability: 24 hours a day / Monday-Sunday - business impact / non-service impact ¦ Web support - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - outage / severe business impact ¦ Web support - 3 years - response time: within standard business hours - availability: 24 hours a day / Monday-Sunday - business impact / non-service impact ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |