RSA Security - RSA Basic Support
Technical support - for RSA SecurID On-Demand Authenticator - license - 100 employees - volume - Tier 4 (<25000) - phone consulting - 1 month - 9x5 - response time: 2 h
Product Description
Additional Details
- Special Delivery: None
What's Included
| Main Specifications | |
|---|---|
| Product Description | RSA Basic Support - technical support - for RSA SecurID On-Demand Authenticator - 1 month |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 2 hours |
| Service Availability | 9 hours a day / 5 days a week |
| Software Title | RSA SecurID On-Demand Authenticator |
| License Type | License |
| License Qty | 100 employees |
| License Pricing | Volume / Tier 4 (<25000) |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 2 hours |
| Service Availability | 9 hours a day / 5 days a week |
| Software | |
| Software Title | RSA SecurID On-Demand Authenticator |
| Installation Type | Locally installed |
| License Type | License |
| License Qty | 100 employees |
| License Pricing | Volume / Tier 4 (<25000) |
| Details | |
| Service & Support | Phone consulting - 1 month - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 month - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 month - response time: 8 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 month - response time: 12 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 month - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month |