RSA Security - RSA Enhanced Support
Technical support - for RSA Archer Issues Management - 100 employees - volume - Tier 5 (<50000) - phone consulting - 1 month - 24x7 - response time: 1 h
RSA Security
GRC-ISSUE-P-T5-E
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | RSA Enhanced Support - technical support - for RSA Archer Issues Management - 1 month |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 month |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software Title | RSA Archer Issues Management |
License Qty | 100 employees |
License Pricing | Volume / Tier 5 (<50000) |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 month |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | RSA Archer Issues Management |
Installation Type | Locally installed |
License Qty | 100 employees |
License Pricing | Volume / Tier 5 (<50000) |
Details | |
Service & Support | Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 month - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 month - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 month - response time: 10 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 month - availability: business hours / Monday-Friday ¦ Web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month |