Nexsan - Nexsan Enhanced Support
Extended service agreement - advance hardware replacement - 3 years - on-site - 24x7 - response time: NBD - Tier 2
Nexsan
OSE-STO-T2-3
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | Nexsan Enhanced Support - extended service agreement - 3 years - on-site |
Type | Extended service agreement |
Service Included | Advance hardware replacement |
Location | On-site |
Full Contract Period | 3 years |
Response Time | Next business day |
Service Availability | 24 hours a day / 7 days a week |
Pricing Type | Tier 2 |
General | |
Service Included | Advance hardware replacement |
Location | On-site |
Full Contract Period | 3 years |
Response Time | Next business day |
Service Availability | 24 hours a day / 7 days a week |
Pricing Type | Tier 2 |
Details | |
Service & Support | Extended service agreement - advance hardware replacement - 3 years - on-site - response time: NBD - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2/3 ¦ Technical support - e-mail consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2/3 ¦ New releases update - 3 years |