Nexsan - Nexsan Premium Support
Extended service agreement - advance parts replacement - 5 years - on-site - response time: 4 h - Tier 6 - for Unity 4400
Nexsan
OSP-U4K-512TX5
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | Nexsan Premium Support - extended service agreement - 5 years - on-site |
Type | Extended service agreement |
Service Included | Advance parts replacement |
Location | On-site |
Full Contract Period | 5 years |
Response Time | 4 hours |
Pricing Type | Tier 6 |
Designed For | Unity 4400 |
General | |
Service Included | Advance parts replacement |
Location | On-site |
Full Contract Period | 5 years |
Response Time | 4 hours |
Pricing Type | Tier 6 |
Details | |
Service & Support | Extended service agreement - advance parts replacement - 5 years - on-site - response time: 4 h ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: NBD - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - e-mail consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - e-mail consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - e-mail consulting - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 5 years - response time: NBD - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ New releases update - 5 years |
Compatibility Information | |
Designed For | Nexsan Unity 4400 |