Nexsan - Nexsan Basic Support
Extended service agreement (renewal) - advance parts replacement - 1 month - shipment - response time: NBD - for E-Series E60X
Nexsan
OSB-E60X-RM
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | Nexsan Basic Support - extended service agreement (renewal) - 1 month - shipment |
Type | Extended service agreement (renewal) |
Service Included | Advance parts replacement |
Location | Shipment |
Full Contract Period | 1 month |
Response Time | Next business day |
Designed For | E-Series E60X |
General | |
Service Included | Advance parts replacement |
Location | Shipment |
Full Contract Period | 1 month |
Response Time | Next business day |
Details | |
Service & Support | Extended service agreement - advance parts replacement - 1 month - shipment - response time: NBD ¦ Technical support - phone consulting - 1 month - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 month - response time: 4 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 month - response time: 2 business days - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 month - response time: 3 business days - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 1 month - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - e-mail consulting - 1 month - response time: NBD - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - e-mail consulting - 1 month - response time: 2 business days - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - e-mail consulting - 1 month - response time: 3 business days - availability: business hours / Monday-Friday - severity level 4 ¦ New releases update - 1 month |
Compatibility Information | |
Designed For | Nexsan E-Series E60X |